Every order carries a 30-day money-back guarantee, counted from the day it is delivered. It covers formulas and coffee alike, opened or unopened.
How to get a refund
- Contact us within 30 days of delivery at [[SUPPORT_EMAIL]] or [[SUPPORT_PHONE]] with your order number. We reply within one business day with a return authorization number.
- Send the products back (opened or unopened) to the return address below, with the return authorization number written on the parcel.
That is all. We issue the refund to your original payment method within 5 business days of receiving the return; your bank may take a further 3–10 business days to show it.
Return address
[[LEGAL_ENTITY_NAME]]
Attn: Returns
[[RETURN_STREET_ADDRESS]], [[RETURN_CITY]], [[RETURN_STATE]] [[RETURN_ZIP]]
What is refunded
- The full product price of every item in the order, including opened bottles and bags.
- Original shipping charges are not refunded. Return postage is paid by you unless the item arrived damaged or incorrect.
- If your order arrives damaged or incorrect, contact us within 7 days of delivery and we will replace it or refund it in full, including shipping, at no cost to you.
Auto-ship and cancellation
Orders are one-time unless you chose the optional auto-ship on a formula. Auto-ship ships one bottle and charges $94.94 ($84.99 + $9.95 shipping) every 30 days until you cancel.
- Cancel anytime, for any reason, online, by email at [[SUPPORT_EMAIL]] or by phone at [[SUPPORT_PHONE]]. There is no fee and no minimum number of orders.
- Cancellation takes effect when we receive it. No further auto-ship charges are made after that.
- Every auto-ship delivery has its own 30-day money-back guarantee, counted from its delivery date. If a renewal was charged before you cancelled, you can return it for a refund as described above.
Chargebacks
If something about a charge looks wrong, please contact us first. We can usually resolve it the same day. Charges appear on your statement as everydayvitalshop.com.